Refund policy
You can return any unwanted item to us for a refund up to 14 days after purchase, provided it is in its original, unused condition and you have taken reasonable care of the goods whilst in your possession.
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Unfortunately any items which are found to have stains on the garment cannot be exchanged or refunded unless they are faulty. We understand that you may wish to examine the goods as you would when purchasing from a shop but we do request that hygiene seals are not removed from garments and shoes are only tried indoors. We recommend you obtain and keep a copy of your proof of postage when returning items to us.
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Please note that we cannot offer refunds on grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) for health and hygiene reasons. This may not apply if your item is faulty or the product is of unsatisfactory quality.
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Please note that we cannot offer refunds on grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) for health and hygiene reasons. This may not apply if your item is faulty or the product is of unsatisfactory quality.
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We do not cover the cost of return postage unless items are found to be faulty.
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Sale Items are exchange only, non-refundable.
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If you have a query about a refund on an item you have purchased please e-mail support@grabanoutfit.com.